Start with the product evidence
An agent needs more than a feature name. Provide the user-facing behavior, the screens or routes involved, the supported roles and the release scope. Include the existing article and the specific change that made it outdated.
Code can explain how a feature works, but it may include incomplete experiments or behavior that has not shipped. State what is available to customers today. Ask the agent to identify missing information rather than fill it with assumptions.
Grant the smallest useful set of permissions
Use a dedicated connection for documentation. In ClearWay Docs, management credentials default to reading and drafting; publication requires an additional scope. Keep publishing with a reviewer until you have a reason to delegate it.
The Model Context Protocol, or MCP, lets compatible agents call the knowledge base’s tools. It does not make the output correct. The agent still needs clear instructions, product context and review. ClearWay Docs agent connections are available on Core and Pro; your agent supplies its own model.
Give one article a precise job
Ask for an outcome, not a vague improvement. For example: “Update the getting-started article for the new project creation flow. Use the current button labels. Include prerequisites, numbered steps and a success check. Save a draft and tell me what changed. Do not publish.”
Ask the agent to preserve article identity and existing links where possible. ClearWay Docs version checks help prevent an older update from silently overwriting newer work. If a conflict occurs, reread the latest article before applying changes.
Review as the person who will use the answer
Open the draft in the visual editor and use Reader preview. Check the instructions against the released app, including permissions, plan requirements and empty states. Make sure screenshots, links and code examples match the text.
Keep claims narrow: no invented integrations, guarantees or unsupported recovery steps. Confirm that private details and unreleased functionality are not included in a public article. Published articles remain separate from their next draft until you republish.
Publish deliberately and keep a way back
Publish after the review, then read the live article once. Record the reason for the change so someone can understand it later. When a revision needs correction, restore it as a new draft, review it and publish the corrected version.
For a larger release, give the agent a list of affected articles and handle related updates together. Keep the scope explicit. An agent that can edit your docs should not automatically have access to unrelated business systems.
Make documentation part of the release
Add one question to the release checklist: “What will a customer need explained?” Identify the articles before the release lands, give each one an owner and keep drafts ready for the change.
Use support conversations and unsuccessful searches to choose future work. The goal is dependable answers people can use. More generated pages are only helpful when they resolve a real question and remain accurate.
Let the agent handle the first draft and repetitive updates. Keep product truth, access decisions and publication under deliberate review.