ClearWay Docs
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HELP CUSTOMERS MOVE FORWARD

Customer knowledge base software. Made simple.

ClearWay Docs is customer knowledge base software for software teams. Write or import help articles, publish a searchable help center and update answers without changing the live version until you are ready.

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Write in a familiar editor

Use visual editing or Markdown for getting-started guides, setup instructions and troubleshooting. Add tables, images and code examples when a task needs detail.

All plans

Publish a searchable help center

Organize articles into collections and sections. Give customers a link to the complete answer and let them search using their own words.

All plans

Review before the answer changes

Edit the next draft while the current article stays published. Preview the result, republish deliberately and keep revision history when you need to revisit a change.

All plans

Is ClearWay Docs the right fit for your team?

Choose it when your main job is to keep customer instructions accurate and easy to find. You can start with a small set of help articles or bring existing documentation into a simpler publishing workflow.

It also supports support teams answering repeat questions and SaaS teams building their first help center. Paid plans add reader analytics and customer access. Scoped MCP connections and reviewed Git imports are optional ways to maintain articles.

If you need ticket routing, a shared support inbox or account-specific conversations, keep a help desk alongside your knowledge base. If you require per-customer group entitlements, SCIM or automatic two-way Git synchronization, those capabilities are not implemented in ClearWay Docs.

TEST YOUR REAL WORKFLOW

Compare knowledge base tools with one useful article.

Use the same customer task in every tool you evaluate. These checks show whether your team can maintain the answer after launch.

Knowledge base software evaluation checklist
RequirementWhat to test in ClearWay Docs
Editing and publishingWrite a real answer, preview it, publish it, then edit a draft and confirm the live article stays unchanged.
Reader experienceOpen the published article on a phone and search for the words used in a support question.
Existing contentImport a Markdown or HTML sample and check formatting, images and links. Use the migration checklist.
Audience accessTest signed-out, customer and team access for the content you plan to publish. Read the public and private access guide.
Cost and capacityCompare current team limits, article limits and monthly or annual billing on the pricing page.

Read the complete knowledge base buyer’s checklist

Start free. Choose capacity as your help center grows.

Free lets you evaluate writing, imports, publishing and search within its limits. Choose Core for customer access, reader analytics and optional agent or Git workflows. Compare Core and Pro for the capacity your team needs. Reader-facing AI Answers is coming soon; it is not part of the current paid offer.

Prices and plan limits are maintained on Plans & pricing. For a paid plan, create an account and verify your email, or sign in, then review your selected plan before completing checkout.

Compare Free and paid plans Try the example help center
BEFORE YOU CHOOSE

Answers for your evaluation.

Who is ClearWay Docs knowledge base software for?
ClearWay Docs is for software teams that want to publish and maintain customer help articles. Founders, support leads, product managers and documentation owners can use the visual editor without making a coding agent part of their workflow.
Can I evaluate the software for free?
Yes. Free includes visual and Markdown editing, article imports, drafts, revision history and a searchable help center, within its team and article limits. No credit card is required. The pricing page shows current capacity and paid-plan availability.
Can I move an existing help center?
Import Markdown, HTML or normalized article JSON. Test a representative sample and inspect images, formatting, links and audience settings before moving the rest. Complex exports and attachments may need repair.
Can my customers sign in to private documentation?
Core and Pro include a customer-access connection to your app login. Customer reader access is separate from team editing access. Per-customer group entitlements and SCIM are not implemented.
Does the product require AI?
No. Writing, publishing and keyword search work without an AI key. Paid plans have optional MCP agent connections that use your own compatible agent. Reader-facing AI Answers is coming soon and is not included in a current plan.
GIVE CUSTOMERS A CLEAR NEXT STEP

Clear answers for customers.
More time for your team.

Put your product knowledge in one searchable place, with a workflow your team can keep up with.

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