Start simply. Keep your answers useful.
Clear guidance for your first help center, a move from another tool or the everyday work of keeping documentation current.
11 helpful resources
Questions about ClearWay Docs? →The first five help articles your SaaS needs
A practical SaaS documentation checklist: first value, setup, account access, billing and troubleshooting. Start with the questions that block new customers.
Read the guide WORKFLOW GUIDE · 5 min readHow to let your coding agent maintain your docs
A practical agent documentation workflow: provide product evidence, scope permissions, review drafts, publish deliberately and keep a revision trail.
Read the guide DECISION GUIDE · 4 min readKnowledge base or in-app help: what does your SaaS need?
Understand when to use a searchable knowledge base, contextual in-app help or both, with a practical decision table for a small software team.
Read the guide FOUNDATIONS · 5 min readWhat is a SaaS knowledge base? A guide for software teams
Learn what a SaaS knowledge base contains, how it differs from a wiki or help desk, and when your product needs one.
Read the guide BUYER’S GUIDE · 6 min readHow to choose knowledge base software for a small SaaS team
A buyer’s checklist for knowledge base software: editing, publication control, search, access, imports, agent connections and plan costs.
Read the guide DISCOVERY GUIDE · 6 min readHow to make a knowledge base discoverable in search and AI answers
A practical guide to public documentation discovery: useful answers, crawl access, canonical URLs, source clarity and measurement for search and AI answers.
Read the guide ACCESS GUIDE · 5 min readPublic vs. private knowledge base: choose access by audience
Decide which product answers belong in public, customer-only or team-only documentation, with a practical access checklist for SaaS teams.
Read the guide WORKFLOW GUIDE · 5 min readA Markdown and Git workflow for product documentation
Keep product docs maintainable with Markdown, reviewed Git imports, visual editing and a clear decision about which copy owns each change.
Read the guide MIGRATION GUIDE · 5 min readHow to migrate a help center without losing the useful details
A practical knowledge base migration checklist covering sample imports, Markdown and HTML, images, links, audience settings, redirects and publication.
Read the guide CUSTOMER SUCCESS · 5 min readHow to turn repetitive support questions into useful help articles
Build a practical support-content loop: group recurring questions, write task-focused answers, link them in context and check whether customers succeed.
Read the guide STARTER KIT · 5 templatesFree SaaS help center templates in Markdown
Five editable templates: getting started, workspace setup, account access, billing and troubleshooting.
Get the templatesYour first five articles, started.
Five editable templates. No email gate. A useful place to begin.
Clear answers for customers.
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Put your product knowledge in one searchable place, with a workflow your team can keep up with.
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