What is ClearWay Docs designed for?
ClearWay Docs is simple customer knowledge base software for new and established software teams. Write or import articles, publish a searchable help center and keep answers current with visual editing and draft review. Paid plans add team capacity, customer access, reader analytics and optional agent and Git workflows.
What is included in ClearWay Docs Free?
Free includes 1 team member(s) and 5 articles, with visual and Markdown editing, article imports and a searchable help center. No credit card is required. See Pricing for current limits and paid-plan availability.
Can an established product use ClearWay Docs?
Yes. ClearWay Docs can be your first customer knowledge base or a new home for existing documentation. Import Markdown, HTML or article JSON, check a representative sample and review links and formatting before publishing.
Do I need a developer to maintain articles?
No. Your team can write, edit, organize, preview and publish articles in the visual editor. Code-based integrations and agent connections are optional. Private customer access and an embedded launcher require their own setup.
Can my coding agent create and update documentation?
Yes, on Core and Pro. A compatible MCP client can use scoped management tools to read and draft articles. Your existing agent supplies its model. Publication requires a separately granted scope.
Will editing an article change the live version immediately?
No. Draft changes remain separate from the published revision until you republish. You can preview the draft, inspect revision history and restore an earlier revision as a new draft.
Does ClearWay Docs automatically synchronize both ways with Git?
No. Core and Pro support reviewed imports of Markdown from GitHub or GitLab. Git writeback, pull-request mode and automatic repository-push ingestion are not implemented.
Which content can I import?
ClearWay Docs supports Markdown, HTML and normalized article JSON. Preview and inspect a representative sample. Complete source-specific migrations, automatic remapping of ZIP exports, attachments and complex layouts require additional review or repair.
Can customers use our app login to read private documentation?
Core and Pro include a customer-access connection for your app login. Customer sessions can read permitted published content and do not grant team editing access. Private customers use full-page Help links. Per-customer group entitlements and SCIM are not implemented.
Is AI required to publish a ClearWay Docs help center?
No. The editor, publishing and keyword search work without an AI key. AI Answers is planned for a future release and is not included in Pro today. Standard search is available on every plan.
Does ClearWay Docs include support tickets or a shared inbox?
No. ClearWay Docs focuses on knowledge-base articles and help centers. It does not replace a support-ticket queue, shared inbox or customer conversation system.
Can ClearWay Docs guarantee search rankings or AI citations?
No. ClearWay Docs can publish accessible, searchable documentation, and its marketing pages include crawlable content and discovery metadata. Search engines decide whether to index, rank or cite a page. Public hosting and provider access must also be configured.
Start with the workflow you need. Compare plans or use the buyer’s guide to evaluate your requirements.